Financial Framework Wealth & Estate Planning Ltd is strongly committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others.  We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

 

Personal Data

Personal data is any information relating to an identified or identifiable living person.  Financial Framework Wealth & Estate Planning Ltd processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.

 

If you make an enquiry with us we’ll ask you to provide some contact information. This may include some or all of the following:

 

Full name

Previous names

Current home address

Date of birth

Contact telephone numbers

Your email address

National Insurance Number

 

If you give personal information about someone else (such as a spouse or dependant), you must have their permission to do so.

 

Once we have gathered information from you and you subsequently make contact with us, we will use specific pieces of your information to help us identify you and verify that we are dealing with the right person.

 

Where we offer other products such as insurance, we will need to collect and process information that is “sensitive”. This type of information includes details about your health and any criminal convictions you have. Before we gather this type of information, we will explain to you why it is required and will always store this information securely.

 

How does Financial Framework Wealth & Estate Planning Ltd use your personal information?

In several ways. We will use it to confirm that you are who you say you are when you contact us.  We will use it to verify your name and address and for Anti Money Laundering purposes by checking your details against our databases and to check against information held by GB Group Database that checks the electoral and credit agencies. We will also use the personal information we gather from you to formulate our advice and recommendations for the services we offer and to submit applications to product providers.

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The law requires us to comply with a number of regulations. Where necessary, we use your personal data to allow us to fulfil our legal and regulatory requirements.

 

We will only share personal information with others when we are legally permitted to do so.  When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.  We use third parties to help us run our business. To fulfil our contractual obligations, we may share your personal data with certain third parties including, but not limited to:

 

Investment providers

Solicitors (e.g. Trusts)

Insurance providers (e.g. Life & Critical Illness insurance)

General insurance providers (e.g. Home insurance)

Equifax (for identity checking)

External consultants who assist in assessing complaints if required

 

Your personal data may be transferred to these and other authorised parties. For more information on how we use cookies, please see our Cookie Policy. 

 

Auditors and professional advisers

We engage auditors and professional advisers to perform specific work that helps us meet our legal, regulatory and statutory responsibilities. Any auditors or professional advisers that we use will have contractual arrangements and security mechanisms in place to protect data and to comply with our data protection, confidentiality and security standards.

 

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

 

We perform anti-fraud, credit and security checks using your details and receive information about you from other sources (such as credit reference agencies) which will be added to the personal information which we already hold about you.

 

We may use your information for fraud investigation, detection and prevention measures and in order to provide suitable security for your account and your information that we hold (such as to enable us to prevent others logging in to your account without your permission from unknown devices).  We may also use your information for the investigation, detection and prevention of crime (other than fraud). 

 

Other third parties

Sometimes we may pass your information on to third parties who provide services to us. When we do this it is on the understanding that they care for your information as carefully as we do, keep it confidential and use it only for the agreed purposes above.

 

Data Security

Throughout your relationship with us, we will hold your personal information securely in our systems. This will include any information provided by you or others in various ways, including (but not limited to):

 

In applications, emails and letters, during telephone calls and conversations in our offices, when registering for services, in customer surveys, when using our website, and during fact find reviews and interviews.

 

Information we receive from or through other organisations (for example, credit reference agencies, insurance companies, comparison websites, social networks, and fraud prevention agencies) whether in the course of providing products and services to you or otherwise, and from information we gather from your use of and interaction with our internet and the devices you use to access them.

 

Your Rights

Under Data Protection regulations individuals have a number of rights.  These are as follows:

 

Right to be informed

Individuals have the right to be informed about the collection and use of their personal data.

 

Right of access

Individuals have the right to access their personal data and supplementary information. Individuals have the right to obtain:

 

• confirmation that their data is being processed

• access to their personal data

• other supplementary information

 

Before we proceed with any request, we will take steps to verify the identity of the person making the request.

 

Right to rectification

Individuals have the right to request that inaccurate personal data is rectified, or completed if it is incomplete. If you make such a request, we will take steps to verify whether the data is accurate.  Where we accept that the information is inaccurate, we will take steps to rectify it.  If we believe that the information is accurate and does not require rectification we will notify you and explain our reason.

 

Right to be forgotten

Individuals have the right to have their personal data erased if the personal data is no longer necessary for the purpose which it was originally collected, or we rely upon consent as our lawful basis for holding the data and you withdraw that consent, or we have processed your personal data unlawfully

 

The right to erasure does not apply where processing is necessary for one of the following reasons:

 

• to exercise the right of freedom of expression and information

• to comply with a legal obligation

• for the performance of a task carried out in the public interest or in the exercise of official authority

• for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing

• for the establishment, exercise or defence of legal claims

 

As an example, we are regulated by the FCA and are required to retain records that demonstrate the advice we provide to our customers.  These records contain personal information and data that enables us to formulate our advice.  We will not remove or delete any personal information or data until such time as our regulatory obligation has been fulfilled in respect of each transaction or piece of advice.

 

Right to restrict processing

Individuals have the right to restrict the processing of their personal data in certain circumstances. This means that an individual can limit the way that an organisation uses their data in the following circumstances:

 

• you contest the accuracy of your personal data and we are verifying its accuracy

• the data has been unlawfully processed and you oppose erasure, requesting restrictions instead

• we no longer need the personal data but you need us to keep it in order to establish, exercise or defend a legal claim

• you have objected to us processing your data and we are considering whether our legitimate grounds override your request

 

If you choose to exercise this right, we may not be able to proceed with a transaction or provide you with our advice.  This may mean that we are unable to submit or progress a transaction with a product provider.  In these instances, we will notify you of the impact of your request.

 

Right to object

Individuals have the right to object to:

 

• processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)

• direct marketing (including profiling)

• processing for purposes of scientific/historical research and statistics.

 

If you exercise your right to object, we will stop processing your personal data unless:

 

• there are compelling legitimate grounds for us to continue to process, which override your interests, rights and freedoms

• the processing is for the establishment, exercise or defence of legal claims

 

You can exercise your right to object at the first point of contact with us or at any other time by contacting us a detailed below.  If exercising your right to object affects or prevent us from being able to provide you with one or any of the services we offer we will inform you.

 

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To exercise any of your rights detailed above you can contact us as detailed below:

 

Data Protection Officer
Financial Framework Wealth & Estate Planning Ltd

Beam House, 

Wharfebank Mills, 

Ilkley Road, 

Otley,

LS21 3JP

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Complaints

We take the privacy of your personal information very seriously.  If you ever feel you need to complain about how we’ve handled your personal information and data, you can contact us as follows:

 

Complaints Department
Financial Framework Wealth & Estate Planning Ltd

Beam House, 

Wharfebank Mills, 

Ilkley Road, 

Otley,

LS21 3JP

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If you’re still unhappy with any aspect of how we handle your personal information, you also have the right to contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent body set up to uphold information rights.  You can contact it as follows:

 

Via its website: https://ico.org.uk

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

 

Call: 0303 123 1113

 

Changes to this privacy notice

We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy notice by contacting us as follows:

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In writing:
Data Protection Officer
Financial Framework Wealth & Estate Planning Ltd

Beam House, 

Wharfebank Mills, 

Ilkley Road, 

Otley,

LS21 3JP

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