Whilst we hope that you never have reason to make a complaint, we do have a process if you wish to. If that is the case, please write to:

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Simon Jones

Head of Compliance

Financial Framework Wealth & Estate Planning Ltd

Beam House,

Wharfebank Mills,

Ilkley Road,

Otley,

LS21 3JP

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A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.